Clear expectations support trusted relationships.

Acceptance and scope

By accessing or using this website, you agree to these Terms and Conditions and the Privacy Policy. If you do not agree, do not use the website.

“Website” includes the pages, forms, content, functionality and communications made available through the Naples Lifestyle Management website. “Services” means private client services accepted by NLM under a separate written engagement, proposal, statement of work, email confirmation or other agreed document.

These terms do not create an employment, partnership, joint venture, agency, fiduciary or professional-advisor relationship. They do not require NLM to accept any prospective client or assignment.

About Naples Lifestyle Management

Naples Lifestyle Management provides discreet private client services, including personal and executive support, household and property coordination, family and lifestyle management, advisor and vendor coordination, project and transition support, selected business support and Safekept™ private continuity services.

Service descriptions on the website are illustrative. They do not represent a promise that every service is available, suitable for every client or included in a particular engagement.

Website information and general guidance

Website content is provided for general information about NLM and its approach. Although reasonable care is taken, content may be incomplete, become outdated or not apply to your circumstances.

Nothing on the website is legal, tax, accounting, investment, insurance, medical, mental-health, security, engineering, architectural or other regulated professional advice. You should obtain advice from an appropriately qualified professional before acting on a matter requiring specialist judgment.

NLM may update, withdraw, correct or change website content at any time without notice.

Enquiries and introductory consultations

Submitting a contact form, sending an email, speaking with NLM or attending an introductory consultation does not create a client relationship or require NLM to perform services.

NLM may decline an enquiry for any lawful reason, including capacity, location, timing, scope, conflicts, safety, specialist requirements, insurance limitations or a conclusion that another provider would be more appropriate.

Prospective clients should provide only enough information to explain the broad situation. Do not submit passwords, access codes, full account numbers, identification documents, medical records or highly sensitive material through the public website.

Client engagements and order of precedence

No service engagement begins until NLM and the client have agreed the relevant scope, fees, authority, communication, responsibilities and other commercial terms. The agreement may be recorded in a signed document, accepted proposal, statement of work, written confirmation or another form permitted by applicable law.

A later written agreement may amend an earlier one. Informal discussion, assumption or silence does not change an agreed scope unless NLM confirms the change.

Service boundaries and exclusions

NLM provides coordination, organization, oversight, communication and practical follow-through. Unless expressly agreed in writing, NLM does not:

• Provide legal, tax, accounting, investment, insurance, medical or regulated professional advice.
• Act as a licensed contractor, engineer, architect, real-estate broker, property manager, security company, healthcare provider or fiduciary.
• Guarantee the performance, availability, solvency or suitability of a vendor, advisor, employee or other third party.
• Take custody of client funds, securities or negotiable instruments except as expressly documented and legally permitted.
• Assume ownership responsibility for property, pets, vehicles, businesses or assets merely because coordination is provided.
• Provide continuous monitoring, emergency response or twenty-four-hour availability unless specifically agreed.
• Make a significant financial, legal, medical, investment or safety decision on the client’s behalf without appropriate authority.

Client responsibilities

To allow NLM to provide services effectively, the client must:

• Provide accurate, complete and timely information relevant to the work.
• Identify priorities, deadlines, restrictions, risks and material changes promptly.
• Make decisions and provide approvals within a reasonable time when client authority is required.
• Ensure that instructions are lawful and that the client has authority to provide information and request action.
• Maintain appropriate insurance, licences, permits, professional advice and legal compliance relating to the client’s property, household, business and activities.
• Protect passwords, devices, keys, codes and credentials and report suspected compromise promptly.
• Pay agreed fees, deposits, expenses and third-party charges when due.
• Treat NLM personnel and service providers respectfully and provide a safe environment for any in-person work.

NLM is not responsible for delay, additional cost or reduced effectiveness caused by incomplete information, delayed decisions, withheld access, conflicting instructions or a failure to meet these responsibilities.

Instructions, approvals and authority

The engagement should identify who may give instructions, approve expenditure, receive information and make decisions. NLM may rely on instructions that reasonably appear to come from an authorized person unless there is reason to question them.

If instructions conflict, appear unlawful, create an unreasonable risk, exceed the agreed scope or require specialist authority, NLM may pause the matter and request clarification or documentation.

Authority to coordinate does not automatically include authority to sign contracts, bind the client, move funds, dispose of property, access protected accounts or make legal, medical or investment decisions. Any such authority must be explicit, appropriately documented and legally valid.

Property access, keys, codes and household security

If services require access to a residence, property, vehicle, storage area or household system, the client is responsible for providing lawful and appropriate authorization and explaining relevant risks, alarms, restrictions and procedures.

• Keys, entry devices and codes should be limited to what is reasonably necessary.
• NLM may decline to store or use credentials through an insecure method.
• The client should change compromised or unnecessary credentials promptly.
• NLM does not provide alarm monitoring, guarding, surveillance or emergency security services.
• The client remains responsible for property insurance, maintenance decisions, code compliance and professional inspections.
• Any hazardous condition, animal risk, weapon, environmental concern or restricted area must be disclosed before access is provided.

NLM may suspend access-related work where conditions appear unsafe, unlawful or inconsistent with agreed procedures.

Advisors, vendors, contractors and other third parties

NLM may communicate with, obtain information from, schedule, introduce, coordinate or follow up with third parties. Unless specifically agreed otherwise, the third party is engaged by the client and remains independent of NLM.

The client is responsible for reviewing and approving material terms, estimates, contracts, qualifications, licences, insurance, references and work. A recommendation, introduction or prior positive experience is not a warranty or guarantee.

NLM is not liable for a third party’s acts, omissions, delay, insolvency, negligence, misrepresentation, pricing, workmanship or failure to perform, except to the extent a loss is directly caused by NLM’s own breach of an agreed duty and liability cannot lawfully be excluded.

NLM will disclose any material referral fee, commission or financial interest known to it where disclosure is required or reasonably necessary to avoid a conflict.

Purchases, reservations, expenses and reimbursements

The client is responsible for the cost of goods, travel, reservations, tickets, vendor services, filing fees, delivery, tax, gratuities and other third-party charges incurred with authorization.

The engagement may specify spending limits, approval thresholds, deposits, prepaid funds or reimbursement procedures. NLM is not required to advance personal funds or extend credit.

Third-party cancellation, refund, exchange, warranty and dispute terms apply to the relevant purchase. NLM may assist with a request but cannot guarantee that a vendor, airline, hotel, retailer or other provider will issue a refund or make an exception.

Where NLM is authorized to place an order or reservation, the client must review material details and notify NLM promptly of an error. Availability and price may change before confirmation.

Fees, invoices, deposits and taxes

Fees are set out in the relevant engagement, proposal or written confirmation. They may be structured as a retainer, recurring fee, project fee, hourly fee, minimum commitment or another agreed arrangement.

• Invoices are due within the period stated on the invoice or engagement.
• Deposits or retainers may be required before work, purchasing or travel begins.
• Additional work outside scope may require a revised estimate or separate approval.
• The client is responsible for applicable sales, use or similar taxes unless the law requires NLM to collect and remit them.
• Reasonable collection costs may be recoverable where permitted by the engagement and applicable law.
• NLM may pause non-urgent services where an undisputed invoice remains overdue.

Nothing in these terms permits a fee or remedy prohibited by applicable law. A specific engagement may include different payment terms.

Scheduling, cancellation, travel and delays

Services are scheduled subject to availability, existing client commitments, travel, access and the information required to proceed. Time estimates are good-faith estimates rather than guarantees unless a written engagement expressly states otherwise.

A specific engagement may include cancellation periods, minimum charges, travel time, mileage, accommodation or rescheduling fees. The client is also responsible for non-refundable third-party charges incurred with authorization.

NLM may reschedule or pause work where illness, weather, travel disruption, unsafe conditions, vendor delay, system failure, emergency client commitments or another reasonable circumstance prevents performance.

Safekept™ private continuity services

Safekept™ helps clients organize trusted contacts, important information and practical instructions for emergencies, incapacity and significant transitions. It is an organization and continuity service, not legal estate planning, financial custody, medical advice, emergency response or a substitute for powers of attorney, wills, trusts, healthcare directives or other formal documents.

• The client is responsible for deciding what information is included and keeping it accurate.
• Professional documents should be prepared and reviewed by the appropriate licensed advisor.
• Authorized contacts and access instructions should be reviewed regularly.
• NLM does not guarantee that a third party will be available, willing or legally authorized to act.
• Storage, access, review, return and deletion arrangements should be stated in the Safekept™ engagement.
• The client should not treat Safekept™ as the sole copy of an essential legal, financial, medical or identity document.

Emergencies, urgent matters and availability

NLM is not an emergency service. Do not use the website, contact form, email or ordinary business communication for an immediate threat to life, health, safety, property or security.

Marking a request “urgent” does not guarantee immediate review or acceptance. After-hours, weekend, holiday, travel and emergency availability applies only where specifically agreed.

Confidentiality, privacy and communications

NLM treats private client information discreetly and uses it for the purposes described in the engagement and Privacy Policy.

Information may be shared with authorized family members, representatives, advisors, vendors, contractors and service providers where appropriate to the agreed work. NLM may also disclose information where required by law or reasonably necessary to protect rights, systems, property or safety.

Email, text messages and ordinary cloud services are convenient but may not be appropriate for highly sensitive information. The client should follow any agreed secure-transfer procedure and promptly report a misdirected or suspicious communication.

Confidentiality obligations may be expanded in a separate agreement. Nothing requires NLM to conceal unlawful conduct, mislead a professional advisor or ignore a lawful order or safety concern.

Website and service intellectual property

The website, branding, text, design, graphics, service descriptions, methods, templates and original materials are owned by or licensed to NLM and are protected by intellectual-property laws.

You may view and print a reasonable copy of website content for personal, non-commercial reference. You may not reproduce, publish, sell, scrape, repurpose, frame, distribute, modify or commercially exploit website content without written permission.

Client-specific ownership and permitted use of plans, inventories, templates, reports or other deliverables will be determined by the relevant engagement. NLM may retain ownership of its pre-existing methods, know-how, systems and reusable templates while granting the client appropriate use of the client-specific output.

Acceptable use of the website

You must not use the website to:

• Break a law, infringe rights or facilitate unlawful, fraudulent or harmful activity.
• Submit malicious code, attempt unauthorized access or interfere with website security or availability.
• Impersonate another person or misrepresent your identity, authority or relationship.
• Harvest personal information, send spam or use automated tools in a way that burdens the website.
• Submit abusive, defamatory, threatening, obscene or discriminatory material.
• Test, scan or probe systems without prior written authorization.
• Copy, scrape or train a commercial system on website content without permission.

NLM may block access, preserve evidence and report activity where misuse or a security threat is suspected.

Third-party websites and resources

The website may link to third-party websites, maps, scheduling services, social platforms, professional resources or vendors. Those services are operated independently and have their own terms and privacy practices.

A link is provided for convenience and does not necessarily constitute endorsement. NLM is not responsible for the availability, accuracy, security, accessibility, content or practices of a third-party website.

No guarantee of outcome

NLM will perform accepted services with reasonable care consistent with the agreed scope. However, coordination and support frequently depend on client decisions, third parties, availability, market conditions, travel, weather, government action and other matters outside NLM’s control.

NLM does not guarantee a particular outcome, saving, schedule, vendor performance, property condition, investment result, legal result, medical result, acceptance, approval, reservation, refund or availability.

Website and service disclaimers

To the fullest extent permitted by law, the website is provided “as is” and “as available.” NLM does not warrant that the website will be uninterrupted, error-free, secure, free from harmful components or suitable for a particular purpose.

Any implied warranty, condition or representation is excluded only to the extent the law permits. Nothing in these terms excludes a warranty or right that cannot lawfully be excluded.

Service warranties, if any, are limited to those expressly stated in the applicable engagement.

Limitation of liability

Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, wilful misconduct, gross negligence where it cannot lawfully be limited, death or personal injury caused by negligence where applicable law prohibits limitation, or any other liability that cannot legally be excluded.

Subject to those exceptions and to the fullest extent permitted by law:

• NLM is not liable for indirect, incidental, special, exemplary, punitive or consequential loss.
• NLM is not liable for loss of profit, revenue, opportunity, goodwill, anticipated saving, business interruption or loss of data, except where such exclusion is prohibited.
• NLM is not liable for loss caused by inaccurate information, delayed approval, unauthorized instructions, client systems, third parties or events outside reasonable control.
• NLM’s aggregate liability arising from a service engagement will be subject to any cap stated in that engagement.
• If the engagement contains no liability cap, NLM’s aggregate liability for the relevant claim will not exceed the fees paid to NLM for the service giving rise to the claim during the six months preceding the event, or $1,000 if no service fee was paid, unless a lower cap would be unlawful.

These limitations apply regardless of the legal theory, but only where they are fair, legally enforceable and consistent with mandatory law. A service agreement may provide different limits.

Indemnity

To the extent permitted by law, you agree to indemnify and hold NLM harmless from a third-party claim, loss, cost or expense arising from:

• Your unlawful use of the website.
• Materially false information or a material misrepresentation you provide.
• An instruction you were not authorized to give.
• Your infringement of another person’s rights.
• Your breach of these terms or an applicable engagement.

This provision does not require indemnification for a loss caused by NLM’s own fraud, wilful misconduct or liability that cannot lawfully be shifted.

Events beyond reasonable control

NLM is not responsible for delay or failure caused by an event beyond reasonable control, including severe weather, hurricane, flood, fire, epidemic, utility failure, telecommunications outage, cyberattack, labour disruption, civil disorder, war, government action, travel disruption, supply shortage, vendor failure or property access restriction.

NLM will take reasonable steps to communicate and reduce disruption where practical. Obligations may be suspended for the duration of the event, and the parties may discuss a revised plan if the disruption materially affects the engagement.

Suspension and termination

The termination rights, notice period and financial consequences for a client engagement will be stated in the relevant agreement. Unless that agreement says otherwise, NLM may suspend or terminate work on reasonable notice, or immediately where necessary because of:

• Non-payment of an undisputed amount.
• Unsafe, abusive, unlawful, deceptive or discriminatory conduct.
• A request outside lawful authority or professional boundaries.
• A material breach that is not corrected within a reasonable period.
• A conflict, insurance issue, regulatory concern or loss of required access.
• A breakdown of trust that makes the private client relationship impracticable.

On termination, the client remains responsible for fees and authorized costs already incurred. NLM will take reasonable steps to return client property and information, subject to applicable law, payment rights, retention duties and agreed transition arrangements.

Electronic communications, records and signatures

You consent to receiving communications and records electronically where appropriate. Email confirmations, electronic acceptance, digital signatures and other electronic records may be used to document an agreement where permitted by law.

You are responsible for providing a current email address, reviewing communications and keeping copies needed for your records. Electronic communication may be delayed, misdirected or insecure, so highly sensitive information should be sent only through an agreed method.

Good-faith resolution, governing law and venue

Before filing a claim, the parties should attempt in good faith to resolve the matter through direct discussion. A written notice should describe the issue, relevant facts and requested resolution and allow a reasonable opportunity to respond.

Unless a specific engagement provides otherwise or mandatory law requires another result, these terms and any non-contractual dispute relating to the website are governed by the laws of the State of Florida, without regard to conflict-of-law rules.

Subject to any mandatory consumer right and any dispute provision in a specific engagement, the state and federal courts located in Collier County, Florida will have exclusive jurisdiction. Each party consents to personal jurisdiction and venue there.

These terms do not impose mandatory arbitration or waive a right to a jury trial. A separate engagement may include a dispute-resolution provision only where expressly agreed and legally enforceable.

General provisions

Severability

If a provision is held invalid or unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions will continue in effect.

No waiver

A failure or delay in enforcing a right does not waive that right. A waiver is effective only for the specific circumstance in which it is given.

Assignment

You may not assign rights or obligations under these terms without NLM’s written consent. NLM may assign these terms in connection with a legitimate reorganization, merger, sale or transfer of the business, subject to applicable law and confidentiality obligations.

Third-party rights

Unless expressly stated, these terms do not give a third party a right to enforce them.

Headings and interpretation

Headings are for convenience. “Including” means “including without limitation.” A reference to writing includes an appropriate electronic record.

Mandatory rights

Nothing in these terms excludes or restricts a mandatory consumer, privacy or other legal right that cannot lawfully be waived.

Changes to these terms

NLM may update these website terms to reflect changes in services, technology, business practices or law. The current version will be published on this page with an updated date.

Changes apply prospectively to website use after publication. They do not retroactively change a signed client engagement unless the engagement permits the change or the parties agree it.

Contact us about these terms

Questions about these Terms and Conditions may be submitted through the contact page or the protected email link below.

Please state that your message concerns the Terms and Conditions and identify the section or service involved. Do not include passwords, access credentials or unnecessary sensitive documents.